This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.

This qualification is generic and can be applied to a wide range of learners and sectors. Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations.

There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.

Following the completion of this award the learner will know how to:

• communicate to solve problems and reduce the potential for conflict
• identify the factors that influence human responses in conflict situations
• assess and reduce risks in conflict situations
• communicate effectively and de-escalate conflict in emotive situations
  use good practice after conflict situations

Course duration: 1 day

Cost: £90.00 (inc. VAT)

Our PMVA course delves into the management of violence, aggression and challenging behaviour. This incorporates physical and non-physical approaches suitable for Local Authority (LAs), educational establishments, care facilities, family homes and NHS environments. Our system is designed and delivered in order to provide safety to our clients and staff and is flexible to allow for complete bespoke packages. Our PMVA course is delivered in line with Restraint Reduction Network (RRN) Training Standards.

This training course comprises of understanding and using conflict management to defuse challenging behaviour, de-escalating aggressive behaviour, physical and non-physical defensive strategies, guiding techniques, control and restraint and safer-holding techniques.

Our course has been designed from the ground up whilst we work alongside the young people and adults we support in various settings. Therefore, we know that this system works and when used correctly, will ultimately keep our clients and the staff team safe.

This training enables progression on to the ‘Delivery of Progressive Management of Violence and Aggression’ instructor course.

Entry Requirements:

Prior to attending our PMVA course, learners should have previousy completed a minimum of a Level 2 Conflict Mangement course that is registered on the RQF. Whilst there are no further specific requirements to attend this training, it is strongly recommended that learners hold an emergency first aid at work qualification or equivalent, and hold a level 1 or above in literacy and numeracy. Learners must be 18 years of age or older to commence the training.

All successful candidates will be issued with a Progressive Management of Violence and Aggression Certificate which is valid for 3 years.

Course duration: 1 day

Course cost: £130.00 (inc. VAT)

Course dates: Click on preferred date button below to access the booking form.

Please contact the office for further information

Our Full PMVA course is a combination of the Conflict Management and PMVA courses. If this is an area of training that you are new to, it is a great way to learn both skills at the same time so that you can practice using your new techniques immediately.

If you book the Full PMVA course, you will also receive free training on the use of the Safety Pod.

Course duration: 2 days

Course cost: £220.00 (inc. VAT)

Course dates: Click on preferred date button below to access the booking form.

18th/19th July 2022 – Grantham

When it comes to training, there is no such thing as a one-size-fits-all solution, and Off-the-shelf training programmes cannot meet the training demands of most organisations. Therefore, having a training course tailored to your company’s needs and structure can offer numerous advantages, such as saving costs and time because the training is created specifically for your organisation’s needs. Further advantages of bespoke training are:

Right Fit for Your Organisation, Time Efficient, Flexible, Consistent Learning Experience, Better Results.

Of course, the main advantage of bespoke training is that it is tailored to your specific needs. Employing a training company that can manage the full training process, from research all the way through to assessment, saves companies a significant amount of time and work. With Gryphon, you will have a source of support when it comes to building important skills amongst your staff, and there will be no concerns about the course’s relevance to your company if it’s custom-made for you!

For further information on how to book Gryphon for your bespoke PMVA training design, please contact the office on 01476 978338, or email info@gryphonsecurity.co.uk to book an appointment with our PMVA specialist.

The ‘Safety Pod™’ is the only device of its kind to have medical backing and endorsement for use during physical interventions. From healthcare establishments to educational environments, Safety Pods have been proven to provide an unrivalled aid for professionals that seek environmental support and safety.

With clear aims to encourage good practice and end reliance on force, the Safety Pod has improved services for vulnerable people of all ages and needs. It provides an aid for a range of professionals to provide the highest level of care and support in situations that may be considered challenging.

We believe the Safety Pod should be there as an alternative option to consider within any organisation that has a potential risk of a physical intervention taking place, hence, we are delivering this training in order to improve physical intervention experiences for both staff and vulnerable people.

Course duration: 4 hours 

Course cost: £55.00 (inc. VAT)

Course dates: Click on preferred date button below to access the booking form.

Please contact the office for further information